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Ali A

1 reviews | Active since Mar 2022

11 Feb 2023, 23:12

CAPITEC BANK DESTROYING MY LIFE

Greetings people

Guys capitec bank is taking advantage of thr fact thag mosg of its clients are black people and mostly disadvantaged. This bank is really exploiting us. As we speak my account is blocked because apparently there's too many transactions being made in between accounts. They are accusing me of *****, because I have sent money from my own discovery account to my Capitec account too many times, how has that become ***** when a man send money to himself. They claim thag someone complained about R700 or she sent to me, and R125 x 2 that was sent to me, but there's no record of such transactions, and even if there was why would they block over R9000 just because of that. I write an affidavit telling them. I have no knowledge of such and thag if that's the case they must block whatever money is in question and release the rest but they are choosing to block everything. They told me to go to the police station to write a detailed affidavit I did so, then to send slcerrified copy of my ID I did so. What this bank is doing is making my children suffer. My kids didn't go to school, they had no money for transport, imagine your child telling you to not forget to send money for supper, now you ahve to explain how capitec has blocked your account to your kids

They had no reason to block the account because they can't even provide details of the complainanttheres no actual police case that has warranted them to block my account, it's very shocking and amazing indeed. It makes no sense at all. They are destroying my life as we speak, I don't even know what to do and might be kicked out of my place where I stay. I'm considering the media and also legal action. They are taking advantage of the fact that I'm young and black.

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Replies (3)
Capitec Bank
Capitec Bank's reply12 Feb 2023, 06:41
Official
Good day Ali 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
AA
Ali A's update12 Feb 2023, 07:01
Reviewer Update
How will your so called official contact me while I have not even provided my details? Am sure you have many matters like this pending, this doesn't make sense at all. Yoh don't even know my name, reference number, account number, nothing, but an official wil explore my matter, how because all yoh have now is a complaint no further details?
Capitec Bank
Capitec Bank's reply12 Feb 2023, 08:11
Official
Good day Ali 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank