Capitec bank ***** department is useless.

My capitec account has been frozen due to a payment of R600 that I sent electronically from my own personal absa account.This was a portion of a R2000 payment that was received to my absa account and placed on hold but very quickly was verified and released by absa.Capitec,however,refuses to release the account although I have already provided the proof of the verification and release of funds from absa bank.It has been months and capitec bank just says there is nothing they can do.I have had to change all my debits and payments from my calitec account due to this unnecessary miscommunicated on capitec banks side.