Capitec Bank ***** Department is joke

I filed a case of theft to Capitec Bank's ***** department last year after being cheated R11140. They investigated and discovered that there was an APP takeover *****. They then sent me a message informing me that r600 had been recovered from Hollywoodbets, but that Hollywoodbets wanted a court order before they could deposit the monies back into my account. I sought legal advice and was advised that a court order is a lengthy and costly process that might cost me R250 000. In all of this, Capitec Bank is basically saying that it is not their problem and that I should get a court order or I will not get my money back. Their ***** department is not helping me at all. I have sent so many emails and even asked to speak with a person in a senior position there in the hopes that they will understand that they need to be bousy (Strong and assertive)and tell Hollywoodbets to return my ****** money, but Capitec Bank's ***** department does not respond to my emails.