Capitec Bank ***** department.

I'm so disappointed in how Capitec Bank deals with card ****s. My brother Lusindiso Babi has been banking with them for the longest time even his funeral policies are with Capitec. Yesterday(Sunday 01 March 2026) fell victim of card ****. He got paid as usual on Thursday 26 Feb 2026 and then he made a 2 transactions on Friday, then yesterday when he was trying to make a withdrawal at an ATM, he inserted his card, inputted his pin then got transaction error and was prompted to cancel the transaction immediately after inputting his pin, and the ATM didnt return his card. he quickly accessed his app to try and stop his card he noticed that the app showed he had 00.00 balance. to his surprise he rushed to nearest Capitec branch for assistance and they said on their systems there is no records of any transaction activities from the 3rd of Feb as if it was wiped. Even his salary record is not found there is no way for them to check what has happened to his account and the cannot assist. He got home and we tried to call the Capitec ***** department, the agents were very rude and impatient, we had to repeat the entire occurrence over and over again, some agents even dropping the call while we are busy trying to explain what had happened. Some of them would say they do see he received his salary and the transactions that he mentions but there do not know what happed after that there are no records for Sunday, when we ask then were did the money go if there are no other transactions after Friday they then go back to saying they have made a mistake there is no records of anything since the 3rd of February. We then asked if we can get a Salary confirmation from his employer to show that it way paid into the account in question wont that be a starting point for an investigation they said no there is nothing they can do. He was suppose to have been left with at least 4000 from his salary on his account. They do not even advise what to do with the account what if month end again since these ****mers had access to his account how will they protect him moving forward its just we cant help you so you figure out what to do we dont care. No investigation nothing.