Capitec bank ***** department

Since when is a victim treated like a suspect, my account has been frozen for almost 2 months now because i was ****med. When it happend I directly contacted the bank and submitted my affidavit as well as whatsapp messages between me and the ****mers and yet nothing has been done I regularly contact the ***** department and they keep on telling me it will take 21 days but no updates is given