CAPITEC BANK : DELFT MALL CAPE TOWN - POOR SERVICE.

My niece is an intern and she's being laid stipend every month. She's banking with Capitec bank. She couldn't withdraw her March salary because he card kept on declining. She decided to go inside the Capitec Bank branch at Delft Mall in Cape Town to enquire about the problem.

Upon reaching the teller, she was told that her account is frozen because someone called Dorris deposited R900 into her account and she later froze it. My niece never received any alert for that amount and she never withdrew it either. According to her she explained that she knows nothing about that nor does she know who Doris is and they said they can't help her. She needs to trace Doris and ask her to unfreeze her account. How so ? Where is she supposed to get this so called Doris ? Is it not the bank that was supposed to provide her with information of the person who made the deposit/transfer to her account ? Why can't they reverse the R900 to wherever it came from and release her salary ? How is she supposed to survive with her salary being locked in ?

So you want to tell me that Capitec doesn't have investigations ? She's been to the brach two times but still no help.