Capitec bank deductions from my account without my authority

Capitec bank has just deducted my funeral cover premiums last night for January 2024. I called their call centre. I spoke to Ayanda Msomi. I related my story to her. The bottom line is.that It’s not a lot of money but I don’t want to be treated like other people who overspend oduring December and thereafter fail to meet their financial obligations at the end of December. She told me to go to the branch to reverse the stop order. Capitec bank staff is misusing the authority they have over my account. Ayanda said l am venting and I tried make her realise that it’s not a proper word to use because l am not in a therapy session. In fact, I am trying to address the problem created by Capitec bank. .I am doing that at my own expense and time. Ayanda said she has the right to use the word as it is in a dictionary and in her vocabulary. She will never apologise for using it. I am not happy that my money was deducted before time, I had to use my units to be on the phone for about 40 minutes trying to address the problem and to reason with Ayanda to make her understand that her choice of words are unacceptable to me. I am not happy at all. I can see the money was reversed but I am still not happy that the bank I trust so much can have arrogant people like Ayanda Msomi on their payroll. Ayanda fails to understand the basics of a relationship between the client and the bank. Ayanda cannot differentiate between a genuine complaint and a lousy complaint. Ayanda is there to insult and belittle clients while waiting for her next pay. I wonder if the service charges have been reversed. I am not happy at all. This maltreatment is is unacceptable to me as a client.