Capitec bank

I am saddened and I want nothing to do with Capitec Bank , the experience we had yesterday 2022/09/20 was the worst I received a call at 14:30 my mother was crying she couldn’t even speak properly R5000 was taken out of her Capitec account I told her to rush to the nearest branch she went to the kaalfontein branch near ebony park where the told her to open a case which I do not understand how can that be said whereby you see a poor woman crying for her hard worked money that needs to pay her bond and groceries for the month I later got a call from the police station they told me to come fetch her as she cannot drive she has been weakened by all the stress I work far from where she was at another FSP trying to find someone to fetch her didn’t even work I opted to drive from Pretoria to ivory park SAPS as I was adding gasoline to drive there I try to tap with my Capitec card guess what ? It declined the machine stated that general decline i tried to withdraw the FNB atm printed a receipt stating “ The card is reported ******. Please take your card and report to your nearest bank . Now I am left stranded I cannot even pay for fuel guys please help in this situation how do I help regain the R5000 I don’t care about my card and the money that was in it anymore because Capitec bank has failed us 👎🏽