Capitec Bank declines claim without proper investigation/*****.

On the 14th of March 2023 around 4pm I went to do a deposit of R7000 into my Capitec account. I started with R2000 & the ATM rejected R300 So it made a R1700 deposit & I added the the rejected amount to a R5000 so it was a total of R5300. The ATM again rejected R80 this time, depositing R5220. in the process of writing a reference, I wrote my name, surname & contact details but couldn't confirm due to load shedding, the ATM shutdown. I went inside Khayelitsha Makhaza 07(Capitec Branch) & reported the matter. the consultant informed me that it takes 24hrs to get a response, but got it 55 minutes later & it was still load shedding at time. It stated that my dispute has been declined there were additional funds found it the ATM. Who took it then? Are there no cameras at ATM's? Does it take 55 minutes to investigate such? By the time of the response the bank was closed, So I went again on the 15th of March 2023 to the bank to query about the response I got in the ref of ***. So the claim was declined, as cash taken & the case was closed in 55 minutes. This time was being assited by Zenzo Danisa who kept on referring to Nombuyiselo Mlambo the Bank Branch Manager. They both concluded an email to Complaint Management. I went again today 16 March 2023, there is still no response. I am deeply disappointed with Capitec Bank, As I've been banking with them for more than 10 years. They are sloppy when it comes investigations. I wonder am I the only victim when it comes to such?