Capitec bank decides that they know what my contract with Rain stated

Capitec bank decides that they know what my contract with Rain stated. So me the client just get told we wont refund your money. So They dont help me the client the side with Rain that wrongfully just deducted money from me. People beware as they are not trustworthy with your money. Whant to know were they were part of the contract between ne and rain. That a consultant that werent part can tell me i cant get my money back