Capitec Bank - Deceased Estate - Not replying/responding

I sent an email to the Capitec deceased estate email address on the 14th of December. I am the executor of an estate and I want to pay the children their money. Up to this day I have heard nothing. It has been 8 weeks. I have also contacted the complaints department and also have heard absolutely nothing. I get automated emails and general emails saying someone has passed it on to the relevant person.