Capitec bank debit orders.

Please assist.

I use capitec bank account as my secondary account and for over a year I've been send funds to the account for my monthly debit orders. On the month of February efficient funds were sent to the capitec account by myself for my telkom debt order which is on the 5th of every month, the order bounced despite the fact that there was efficient funds. I then consulted with a capitec bank consultant, after reviewing my statement he then stated that its because capitec has decided to start reserving R25 from the funds are in the account hence my debt order bounced. As a result of the decision that capitec made ,instead of paying R350 for my debt order I know need to pay over a R1000 due to penalties.

I believe that capitec bank should either pay or resolve this issue with capitec bank because i cannot afford this amount of money and i cannot afford for my credit record to be damaged because of a greedy bank.

Please assist. Am willing to send my bank statement and my telkom account invoice.