Capitec Bank - Debit order switching

Debit order Switching

I have recently switched banks therefore having to switch all my debit orders. This seemed seamless with every body else but not for capitec. They insist that I have to wait for two months and then send a statement proof that my salary is with the new bank I reiterated that they will not be able to use my old details as I am canceling my old account number. They said that "well mam" your account will be on arrears In a world of technology and people trying to make the most out of their day and limit being out and about due to covid, I think Capitec is backward thinking. This is disappointing My credit rating is going to be affected due to the incompetence and lack of innovation from Capitec Puleng