Capitec Bank debit Agents useless and not able to assist

I have been trying to get Capitec Bank to reverse the money they debited on the wrong date. Instead of debiting on 15 December 2021, they debited on 08 December 2021. I have been transferred from one agent to another one division to another. In the process I would often get cut off and these agents would not bother to give me a call. To make matters worse almost all agents seem not to understand their jobs and how to resolve my problem. When they couldn't assist they would tell you they are transferring you to the one that would assist. But you would get cut off until you get tired as it happened to me today. My problem was never resolved. For now my hope is to pay Capitec off and close my accounts with them. This bank's agents are useless and cannot recommend anyone to Capitec Bank.