RM
Risuna M
1 reviews | Active since Oct 2018
03 Nov 2020, 09:51
Capitec Bank
One *** Bank, they refusing to reverse a payment which was errorsly made.
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Replies (4)
Capitec Bank's replyOfficial
03 Nov 2020, 10:43I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Nov 2020, 10:43
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
RM
Risuna M's updateReviewer Update
05 Nov 2020, 21:23Ya'll requested for 5 business days to resolve my query but today I received a call from one of your consultants saying she's closing my case as there's absolutely nothing you'll do to get my money back where as I told her that I have solid proof from the other party confirming my story... So I fail to understand what kind of bank is this that fails to protect its clients... The consultants name is Wendy. Call reff : ***8
RM
Risuna M's update05 Nov 2020, 21:23
Reviewer Update
Ya'll requested for 5 business days to resolve my query but today I received a call from one of your consultants saying she's closing my case as there's absolutely nothing you'll do to get my money back where as I told her that I have solid proof from the other party confirming my story... So I fail to understand what kind of bank is this that fails to protect its clients... The consultants name is Wendy. Call reff : ***8
RM
Risuna M's updateReviewer Update
06 Nov 2020, 16:22This Wendy girl from Capitec complaints department is full of nonsense because she's not the victim she keeps telling me how they unable to assist me i should take this up with the banking ombudsman because they done with my query... Such nonsense we talking about my money here and how she can't disclose if the funds are frozen or not
RM
Risuna M's update06 Nov 2020, 16:22
Reviewer Update
This Wendy girl from Capitec complaints department is full of nonsense because she's not the victim she keeps telling me how they unable to assist me i should take this up with the banking ombudsman because they done with my query... Such nonsense we talking about my money here and how she can't disclose if the funds are frozen or not
Capitec Bank's replyOfficial
06 Nov 2020, 17:22Good day Risuna Mabasa As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply06 Nov 2020, 17:22
Official
Good day Risuna Mabasa As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank