Capitec Bank

I was gun pointed by two men on the 3 January 2023 who forcefully insisted that I should open my phone so that they'd transfer the amount that was in my Capitec Bank account. On the same day I called Capitec to block my card. On the 4 January 2023 I opened a case at Point Durban Police station and I opened a case at Capitec Bank located at Kwamnyandu Mall Umlazi. I was given a case number at the police station and at Capitec bank. The money was frozen in the accounts that the two men transferred money into. Ever since I opened a case on the 4 January 2023 at Capitec Bank I have not received any possible feedback. I submitted all the documents that were required. It is now the 2 August but there is no feedback. I now have to take further action since the bank is taking a long period of time with the investigation process. I need to know which offices should I go to so that my case will be taken seriously