CAPITEC BANK

Wanted to open up a savings account for both my son's aged 14 & 8. Went to the Cornubia branch in KZN and was greeted by very unfriendly and unhelpful staff at the entrance who informed me that I would not be able to open one, I would need to go to home affairs and request a new birth certificate cos the one I had was OLD. Keeping in mind we're dealing with Covid, I would have to wait hours in a public space( we all know how slow and useless our systems are) and home affairs would not issue one out immediately it would take weeks even month's to get one issued out. Both my husband and I do have personal bank accounts with Capitec which was even more disappointing. I did open savings accounts for my son's,they are delighted to have their own accounts and are eager to save and see their account balances grow however it is with STANDARD BANK. The staff at Standard Bank Cornubia was helpful,friendly, and accomodating.( I wasnt just stopped at the entrance as I was at Capitec Bank and ignored thereafter.) I was welcomed into the bank firstly by security, then front desk staff and thereafter the consultant who assisted me. Makes me wonder if I should change who I'm Banking with.... Definitely know I should.