ZO
Zelna O
1 reviews | Active since Dec 2020
09 Dec 2020, 10:02
Capitec Bank
My husband wanted to open an account with Capitec Bank today, but because his ID book is a bit worn out they dont want to help him with an account. Said he must come back when he has got a new ID book. This happened in Middelburg Mall, Mpumalanga. Other banks dont have a problem with his ID book. This is absolutely absurd.
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Replies (3)
Capitec Bank's replyOfficial
09 Dec 2020, 10:07Good day Zelna
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Dec 2020, 10:07
Official
Good day Zelna
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
ZO
Zelna O's updateReviewer Update
10 Dec 2020, 09:31The official called me but was no help at all. Also said they need his ID to Rica but my husband's ID is not that bad. Said he must come back when he has a new ID, when will that ever happen with the Corona and everything happening now a days. They just don't want to go that extra mile to gain a new customer.
ZO
Zelna O's update10 Dec 2020, 09:31
Reviewer Update
The official called me but was no help at all. Also said they need his ID to Rica but my husband's ID is not that bad. Said he must come back when he has a new ID, when will that ever happen with the Corona and everything happening now a days. They just don't want to go that extra mile to gain a new customer.
Capitec Bank's replyOfficial
10 Dec 2020, 16:27Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply10 Dec 2020, 16:27
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank