Capitec bank customer service sucks big time

Im so disappointed in capitec bank honestly in december 2020 early January 2021 i lost by bag with my card, id etc inside non the less I stop my lost card and go to the branch to get a new card when I get there they tell me my account has been closed because a deposit of 40k was made into my account not my money as I'm unemployed and receive SRD grant which gets paid into my account. They then tell me I need to open a case at the police station get my certified id copy and a affidavit so there I go got id copy got affidavit now time to open the case and the police officer tells me I need a statement of my account which mind you the bank refuses to give me one so basically I need the banks help so I can get the police's help but capitec just doesn't seem to care I've been with them over 10 years and just once I needed their help and they can't help me I don't want that 40k all I want is my SRD grant for the past 5 months if it were their money they would have sorted the issue out fast fast but because it's one of their clients they don't care