CAPITEC BANK CUSTOMER SERVICE A DISASTER!!!!!

Please listen to my phone call with reference number - ***3. I want my money back!!! Why should i the customer who banks with Capitec bank and contribute to the staff salaries via transaction fees etc have to struggle to get my money back!! i have also complaint at the customer care email service of Capitec bank and i just get no response!!!!

I phoned my bank Capitec and was assisted by Vuyiseka Mbalo. She assisted me and advised me to get a letter head from the postoffice to verify that the payments was made by mistake. I sent Vuyiseka Mbalo the information as required and my funds was reversed. (thank you Vuyiseka Mbalo) The following day the postoffice boksburg north then reversed the money back into the postoffice account., without my authorization.

I phoned Capitec bank and asked for Vuyiseka Mbalo. Juan De Bruyn told me that Vuyiseka Mbalo is not available and that he would assist me. I explained the situation to Juan De Bruyn and Juan De Bruyn said i must contact the postoffice boksburg north to get my money. I explained that Capitec bank must assist me as this is my bank. Juan De Bruyn said i must pay 70r for the query to be escalated. I said to Juan De Bruyn that i will pay the 70r as i need my money back.

Juan De Bruyn said it will be 7 days for my money to be paid back to me. I have not been contacted since then and Juan De Bruyn had a no care attitude and persisted me to go to the postoffice boksburg north. I also spoke to Christal at Capitec bank and once again no assistance.

I paid for a parcel to be shipped to Canada at the postoffice. The postoffice manager and boksburg north Poppie Chandukani was *********** and did not know how to do the transaction or to book in the parcel. This resulted me to pay twice for the transaction. I was told to contact my bank Capitec to reverse the funds.