Capitec bank customer service

Capitec was unable to assist with a credit that they had once given me before. Their withdrawal limit is R10, 000 daily so when I had to withdraw R30, 000 in October 2018 they were able to credit me for the replacement cards which I had to get in order for me to get the cash I needed however in December 2019 I had to get R50, 000 cash and once again went into a branch for assistance, however this time they were not able to give me the same credit they had given a year ago.