CAPITEC BANK CREDIT LIFE INSURANCE

Hi my complain is still with Capitec My wife have a loan by them. And she only had 2 months to pay when covid hit and everyone had stay home. My problem now is that we found out that she have been paying a credit life insurance from the day she took the loan with them. Now in all this time no one even told us that there is insurance on the loan. Further more we went to Capitec branch and they confirmed. My question is why don't they tell there customers about it. We are all struggling and both me and wife is still under lockdown and are still not working. We were told to send documents of work saying she is still not getting payed by the company. We send all the documents to them. Yet for a 6 weeks no one has been in contact to the progress of the claim. We also had gotten many calls to pay and still we explained that we are still under lockdown. What I see is that Capitec is waiting for everyone to go to level 1 so that they don't have to pay out that claim. It's so sad that companies will go to these length to rob people in a time like this. What I can olso say is that normally this is a third party insurance. If it is why does Capitec prevent customers from getting what they pay for. If it is there own insurance then I do think they need to be exposed I know that we ain't the only ones this is happening to but it is sad when it really hits at your home