Capitec Bank Credit Insurance it's a disaster

I was retrenched in September and logged a claim with Capitec Insurance Claim on the 3rd of October 2024 for my credit card and received an automated email with a claim number and that they are busy processing it and will back to me as soon as possible, guess what, that was the last time I received any communication from them, when I visit the branch they are telling me that the insurence department dnt have a office nor a contact number, a consultant will assist by writing a follow up email to them but still they dnt respond, I even used the whatsap platform to send my claim using the same claim number, they said they will contact me within 24 hrs even today am still waiting, it has been 4 months ever since I logged a claim and they are expecting me to continue to pay my credit card which has unemployment insurence.