Capitec Bank - Credit Insurance Claim

Generally I am very happy with Capitec Banks' service and delivery. I submitted a Credit Insurance Claim on the 20th of April 2020 and I have not received any feedback whatsoever. I sent a follow up email on the 15th of June 2020 and again on the 6th of July 2020 with now response. On the 21st of July I complained via the Website and the Consultant sent me the general message requesting documents and the process. I rep**** to the email stating that I have received the email before and I have sent all the documents they should make contact with me should they need additional information and or documents. No reply or acknowledgement was received after this. My last email requesting feedback was on the 12th of August 2020 with no response, hence me complaining via hellopeter.