SM
Sanele M

1 reviews | Active since Nov 2015

08 May 2017, 22:37

Capitec Bank Credit Department

<p>Hi all, I am not sire that I am the only one who has exerience this with Capitec, I had a loan with them, I was them handed over due the reason that I couldn't comply with agreement ( work issues). Immediately when I got sorted I settled my account last year in October 2016. Now in my credit report they keep on showing that I owe them R100 since October and that now is again affecting my credit score so bad. I wrote to Capitec 3 weeks ago and supp**** all the relevant documents i.e settlement letter and so forth. I never had from them after that, I kept on calling to follow up and they will just tell me that the system says "No feedback given to the client" until today. I just wanted them to sort the matter with Transunion and recalculate my credit score that I have been adversly affected since October last year.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply09 May 2017, 09:09
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

SM
Sanele M's update22 May 2017, 21:09
Reviewer Update

Hi,

I appreciate the above feedback and indeed my report is updated, now I need you guys to arrange with transunoin so I can regain my score that I lost for the past 6 months I don't see that accounted for. It is not nice to keep on complaining simple because you don't want to pay attention to details of the complaint.

May youplease ensure that I regain my credit score that you've messed.

Thanks