DB
Derick B

1 reviews | Active since Sept 2014

09 May 2020, 12:52

Capitec Bank ******* ***** ***** thieving gangster bank! Stay away as far as possible!

My Ref,Nr ***0 for Telkom airtime that was deducted of my account Monday 4 May 2020 and Tuesday 5 May 2020 past.... for the past 4 days I've been battling to get airtime worth R52.00 loaded back on my cell number. Nobody in Capitec, Blue Label Telecomms and Telkom wants to assist me in having my query resolved like all the other complaints on this page. My conclusion is that Capitec Bank use this way to ***** from it's customers then keep quiet blaming the so called IT department Tech glitch hoping the matter will go away in so doing keeping the money. People I've gone through Capitec Bank social media, Capitec Complaints dept, hellepeter.com and Telkom yet to date my query is not resolved. This bank is a ******* ***** ***** thieving gangster bank. Therefore I would recommend that you people start drawing your money going to other banks boicot this bank.... Those of you that bought airtime and did not get your airtime forget it you won't get it back. Write it of draw all your cash close your accounts and go bank with another bank knowing your money will be safe and systems does work.

0
Replies (3)
Capitec Bank
Capitec Bank's reply10 May 2020, 09:40
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
DB
Derick B's update11 May 2020, 14:10
Reviewer Update
And my query is still not resolved. 7 Days later no airtime money ****** from my account! Capitec Bank ******* ***** ***** thieving gangster bank!
DB
Derick B's update14 May 2020, 11:06
Reviewer Update
Hi. Thank you for the call and assistance. Also thank you in resolving this matter. Now closed done and suted.