Capitec Bank Cornubia Mall Service Very Very Pathetic

Visited Capitec Bank Cornubia Mall branch and spend 2 hrs trying to update my new permit and passport and it shocking to learn that a consultant and her Manager are telling me that the reference number is wrong as if they are Home Affairs i even advised them to capture all my details and documents so they can verify and phone me later and they wanted me to wait a further 2 hrs as wait for there emails forgetting that i use my time to make money not to wait for people who are not competent, Trying to ask whats wrong all they are telling me its protocol , how can someone with no idea how the reference number is generated by Home Affairs tell me its wrong when i am able to use the same permit everywhere except Cornubia Mall Capitec Branch , And they were very rude, insensitive to my time , not knowledgeable to what they were doing