Capitec Bank consultant telephonic insult.

Today I got a phone call from a consultant from Capitec bank. The call was from the number ***. When the consultant wanted my ID number to confirm my identity. I rep**** by saying that I am not comfortable giving my ID number over the phone.

Then instead of asking me other questions to confirm he was speaking to me after calling me on my phone, he insisted that he cannot help me.

This is the second incident I have experienced from the call-centre consultants of Capitec bank over the last 6 months. Why do they all have attitudes and think that they can take out their frustrations on their clients. They are there to do their job and represent the company that they communicate on behalf of.

Banks keep warning people about keeping their banking credentials safe from **********. These call centre people need to be trained and/or managed better.

With all due respect, THIS BANK might not be the best it can be. (Disappointed client, looking at other banks now.)