LB
Lungelo B

1 reviews | Active since Jul 2020

29 Jul 2020, 23:45

Capitec Bank consultant said "futseg" (**** u) to a client

Capitec Bank in Vryheid, Church street. I went to the branch to get a proof of account, Mom went to transfer money to 2 people.She went first,got her ticket set down on chairs,it was my turn, I approached Dzile (guy in front),he pointed me to the printing machine,after I had finished printing out, Mom asked me to clarify the account numbers as she had mixed them up,as I set on the 3rd chair (keeping the social distance) about to clarify, Dzile came shouting at me to get out, I tried telling him I just wanted a second to clarify for Mom,he rudely told us we were suppose to do that outside.. I got very angry with his attitude as he rudely forced me to get out, our argument got abit heated as I told him he's being inconsiderate Mom is confused and she needs me,on my way out he said "ay futseg" (**** u)... I asked him how is he saying **** u to a client,he just stood arrogantly in the middle of the entrance with hands inside the pockets and looked away! I am very shocked because I never insulted him at all,we were just arguing and there he was firing insults! To a client! Teller 5 who was helping my mother (ticket 078) saw this altercation and asked my mother what was Dzile saying to me!

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Replies (1)
Capitec Bank
Capitec Bank's reply30 Jul 2020, 09:47
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank