Capitec bank consultant need RE

I went to close my account at Louistrichard Makhado. I was told the account is closed and not given any proof. Until my younger sister send money to my Capitec account. I told her to reverse it because the account is closed, when she called Capitec they said the account is still active. Today I went to Plk Limpopo mall Capitec to sort out the issue. I was told I am bringing problems of Makhado to Plk by the guy who assisted me at till number 7, he was rude and treating me badly. He did not ask for my Identity book at first he used the statement and he did not have a name badge. He sent me back to que and forget about me. He just didn't want to deal with me at all.