Capitec Bank ********* Conduct

If I could rate them a zero I would. The most ********* and time wasting bank. I put a new credit application 6 days ago then 2 days later I cancelled it because I needed to consolidate the required documents. During this time, capitec is going into my profile doing a credit enquiry everyday. I called the number provided online several times, and no one knows the answer. I am referred to this department, the next one then back to the previous one and all consultants are clueless about the issue and they cannot help or atleast identify why this is happening.