Capitec Bank - Complicate banking, live poorer

There was a *****ulent transaction on my account cleared by Pormone.com which was transfered to Lifecell mobile both in Ukraine. Immediately as I noticed the *****ulent transaction I went to Capitec at Saveways Crescent where the consultant seemed to be someone who just walked into the bank that morning. After relating my story and requesteing them to stop the payment which was not not even minutes old,she said they cannot. When I asked for reasons she could not really talk sense. She got on the phone and spoke to someone acting as a middleman between myself and the other person on the other side of the line. I asked if I cannot talk to that person so that the story can be clear she just looked at me. Thereafter she put the phone down and tried to relate what the person was saying to her and it was like she is trying to explain how she solved for X in a maths examination. Her explanation was just empty and useless. I asked why are we not contacting the ***** department,she gave me the number(***) to contact them myself. I contacted the number thinking it is ***** department and after 5 minutes of relating my story,the consultant said hold on I am transferring your call. I would listen to voi.ce messages and irritating music then the line cuts. After few attempts and frustration one lady answered and I said to her that I dont want to speak to you but someone in ***** department and she said she can help. Its me again explaining my story and she said to me I need to tell the people in Ukraine to reverse my money. She left me wondering how quick it is for Capitec to pay international transaction but takes days to process local payments which one can go anytime into the bank and stop such transaction. As I was talking to her still stating my frustrations, then I heard " Thanks for calling Capitec , our business hours are from 08h00 to 17h00 , Good bye" To this minute no one from Capitec ever returned the call and to my surprise no ticket was logged for my query. At one stage I though Capitec is one of the best new banks but I can see that it was better for me to keep my money under my couch as Capitec is only concerned about their earnings.