Capitec bank complain

I can’t believe its now going to a month and my account is still blocked.my account is still on hold and worst part is that i was asked for a affidavit and a certified id copy which i submitted before the 28th of November.but look at this it’s already the 22 of December and still my account is on hold.i feel bad for people who trust you clowns with their money.you don’t even deserve the one star we give you.and don’t bother with your automated response of one of our agents will contact you regarding this matter because no agent calls us.