Capitec bank closure of account without notification

I recently found out that my account was frozen, when enquiring at one of their branches they told me that I have a ***** message appearing and I should make an affidavit stating that I recieved monies **********ly, I asked to atleast can I see my statement to see what they are talking about only to be told that I cannot access my account without the affidavit and copy of my ID then thier head office will contact me, I then contacted their headoffice and was given an e-mail address and an incident number, on the very same day on the 16th of August 2021 I emailed the forensics department and I recieved an email stating that I recieved SARS payments **********ly that was at 12noon I responded saying I was not working the previous year and I haven't filed with SARS this year, at 15pm I recieved another email saying that it's not SARS anymore but a company called connection Fin they said I submitted a ********** bank statement, when asking for details of exactly when and what are they talking about I never got a reply, on the 17th I emailed again and required about the reopening of my account or atleast communication as to what is happening till to date I havent recieved anything form capitec bank, I also enquired as to why as a client was I not notified a complaint was filed about my account of submitting ********** bank statement and possible closure or investigation on my account, I got no response from the Bank, it's frustrating and I don't know where else I can get help because of the unemployment I app**** for the SRD grant and listed Capitec bank as my bank to recieved the monies, now they still haven't opened my account or communicating with me as to what is happening and what must I do? Instead I'm receiving an email to rate thier service, any person who has indepth knowledge please help me, I also stated that I'll lay a complaint with the Bank Ombudsman