DS
Dominique S

1 reviews | Active since Jul 2017

31 Jul 2017, 21:02

Capitec Bank closes my account due to false accusations!!!!

<p>Capitec closed my Bank account due to an innocent transaction I did with an individual that I sold Botcoins to on a legitimate website called LocalBitcoins.com.</p> <p> </p> <p>This individual was part of ********** activities and because my bank account appeared on her bank statements my account was closed without ANY PRIOR NOTICE OR ATTEMPTS TO ASK ME ABOUT THE SITUATION. This is UNACCEPTABLE and UNPROFESSIONAL!!!!</p> <p> </p> <p>I can not access any money that is in my account neither do ANY transactions. Capitec refuses to open my account and expects from me to provide information on this individual I DO NOT PERSONALLY know and expects me to find out where she received the suspected ********** money that was deposited into her account.</p> <p> </p> <p>What am I to do?????????</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply01 Aug 2017, 08:45
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply14 Aug 2017, 17:07
Official

Hi Dominique

As per our internal communication received and your telephonic discussion with our Forensics department, you have been reinstated with your account and therefore the matter is resolved in your favour.

Kind regards

Donorique