Capitec bank client survice.

The worst banking experience ever!! On the 4/01/2021 I made a cash dep. at one one of the ATM's at Hartswater branch, the ATM jamed with R9900 of my cash in the ATM. Also I did not make the dep.my self one of their employees help me and did it for me with me standing next to him. He called Capitec HO and explained to them what happend and they assuered me it will be solved same day. Today is the 16/01/2021 and still the incedent is not solved, Every day I follow up but the past 3 days the bank just ignore my e mails. I told them that I will get legal help if this is not resolved, still the ignore me like a stop sighn. What am I to do does anyone have advice please??