CAPITEC Bank chasing good customers away with lack of support and foresight!

I went onto my banking app and was told to load new app. I did this and followed procedures - got a verification code sent to my email - entered it and wham was told I must visit a branch - REALLY NOW DURING LOCKDOWN. I called the customer care line only to be told they cannot assist me, they don't know what could be the problem. I tried deleting the new app and going back to the old app only to be told I must use the new app. The original message said If my phone cannot use the new app it would say so and the old app would continue working. Now I find myself with no way of doing my banking and no person to assist unless I go to the branch and WHO ACTUALLY KNOWS if this will sort out the problem. I am beyond upset and am looking to move my account away from Capitec due to this lack of foresight. Oh yes and I am IT literate so customers who are less IT savvy will have even more problems.