Capitec Bank

Good day, At last feedback from Capitec Bank after a struggle from March this year, i phoned in last week Thursday to talk to the person who handle my complain, and one of her ****orkers she is busy and will phone me back when she is finish. On Friday I phone in and asked again for the person and i was inform she is not in, but the that she will phone me on Saturday. I wait to test Capitec how long it gonna take to respond at my phone call and exactly a week later i receive an email to inform me my case is closed But the irony is i call the ***** department on the 22 August and they inform me the case was closed. So why was i not be inform during this week There are so many question and how can the ***** department told me the money was withdrawn out of ABSA while there was a block on the same day when i report me case. So nobody's money is save with Capitec money can disappears out of a bank and the Bank take no responsibility In my eyes it seems the bank don't care