NG
Noxolo G
1 reviews | Active since Jul 2013
20 Aug 2020, 13:28
Capitec Bank Cash Send ****
Capitec bank cash send service ******** SouthAfricans. We tried sending money on 2nd July to date we still can't get send this money. We've been getting false promises every time we go to Capitec bank to get this money back. We have been promised that this issue would be sorted, yet nothing. Give us our money and interest back! Capitec: Sending -R1000,00 on 02-Jul. Collect cash with Ref C*** & secret code at partner retailers or use Cardless Services on branch ATMs. ***
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Replies (3)
Capitec Bank's replyOfficial
20 Aug 2020, 13:58I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply20 Aug 2020, 13:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
NG
Noxolo G's updateReviewer Update
20 Aug 2020, 17:02Now the eveloyal capitec bank is telling me it will take another 5 days for a theft they did 2 July 2020 to fix!
NG
Noxolo G's update20 Aug 2020, 17:02
Reviewer Update
Now the eveloyal capitec bank is telling me it will take another 5 days for a theft they did 2 July 2020 to fix!
NG
Noxolo G's updateReviewer Update
30 Aug 2020, 15:20Capitec Cash Send service is in total shambles! Branches call the "Cash Send Department" regarding client's not receiving their money and this department is so non-chalant about it! To tell a client there's people who've been waiting far longer than us to have their cash send queries sorted is outrageous. So how many people with no access to Hello Peter are still waiting?
Did Capitec Bank even bother doing trial runs before introducing this service? I doubt it! Covid-19 or not you're still expected to deliver quality service to your clients. You may be the best performing currently, but lose focus on quality customer care and you'll be a bank of the past!
Did Capitec Bank even bother doing trial runs before introducing this service? I doubt it! Covid-19 or not you're still expected to deliver quality service to your clients. You may be the best performing currently, but lose focus on quality customer care and you'll be a bank of the past!
NG
Noxolo G's update30 Aug 2020, 15:20
Reviewer Update
Capitec Cash Send service is in total shambles! Branches call the "Cash Send Department" regarding client's not receiving their money and this department is so non-chalant about it! To tell a client there's people who've been waiting far longer than us to have their cash send queries sorted is outrageous. So how many people with no access to Hello Peter are still waiting?
Did Capitec Bank even bother doing trial runs before introducing this service? I doubt it! Covid-19 or not you're still expected to deliver quality service to your clients. You may be the best performing currently, but lose focus on quality customer care and you'll be a bank of the past!
Did Capitec Bank even bother doing trial runs before introducing this service? I doubt it! Covid-19 or not you're still expected to deliver quality service to your clients. You may be the best performing currently, but lose focus on quality customer care and you'll be a bank of the past!