Capitec bank (cash deposit complaint)

On 2021/07/02 at about 19:15 hrs, I was at promenade mall in Mitchell's plan , doing the cash deposit on a Capitec bank ATM, ATM I'd no 6619, I put the bank account for the person that I was depositing for and also put cash in the ATM, as it was busy processing the ATM wrote transection cancelled, and my money never returned, I called Capitec bank for assistance , but I was not happy at all about the service I got from their call centre agent, as they informed me that they will do investigation about what happened to my money and they will inform me after seven working days that what happened to my money, "my question is "how can I wait for seven day to get response, since I don't know what happened to my money. I further asked the call centre agent to call me back but he said he is not allowed to call client, I was forced to use my personal airtime to speak to them. Of which It took me +- 35 munitus, call was done as per *** ,