Capitec Bank ***** case..no communication at all to me

I was de*****ed by a client of Nedbank, as a capitec client,,i called the capitec ***** line and explained my story to them, I was given a reference and told they'd contact Nedbank, i was instructed to open a case , which i did went bank to the bank and told them i have the requested documents, @that point the consultant told me there isn't a need for all of that, the matter is being investigated , I asked what to do in the meantime and told nothing, I went to another branch 2days later and I was told they need the case number and IO's details, frustrated , i inquire, why haven't I been told the progress of the case, why are the consultants giving information,What has Nedbank said regarding this as Capitec called them? Yes the matter is"active" , but what is the stance currently? The longer I wait the faster that money is withdrawn/transfered ...No communication from Capitec..I paid R86 917 .All the money I worked so hard for...When i revert back to the consultant s im told that the call between nedbank and capitec was disconnected..that's supposed to be good enough for me? ZERO COMMUNICATION WHATSOVER ...Tomorrow I have to go check again, and again, and again, and again