Capitec Bank -Case number ***4

My heart is extremely broken as I could not get any help from Capitec yesterday and today.

I have made a mistake by paying an incorrect Capitec client on the 16.12.2024,an amount of R1500 I immediately reported the fund's on the App it even gave me a Case number:***4 and called Capitec immediately to assist with stoping the fund's but the responds I received from 3 different consultants was the money was withdrawn they can't assist 😭😭😭 I called 3 Times and all of them said the same thing,I'm failing to understand how quickly did that person withdraw the funds as I made payment to him around 16:35 , immediately I picked up that I paid the wrong person and called Capitec that was less than a minute but they couldn't help me at all,I referred my situation on what's app contact number for Capitec as well no one assist, again This morning I called back no assist me they said due to popi act they can't assist me, I then decided to go open up case by the police station they say they can't help as they need proof from Capitec Bank that the client did withdraw the funds already (Capitec couldn't assist me in this due to popi)I feel like Capitec needs to investigate this matter on behalf, find a way to contact this client as they are not prepared to give me information,I have lost alot of money and I am not prepared to just let go just like that without any proper investigation.this is ***** and according to law it needs to investigated

Hello Peter kindly assist me in this situation as I have been banking with Capitec for the past 15 years and I didn't expect such treatment from them the contract person who I mistakenly sent the funds to *** name and surname Mochabo *****ya.

I have proof of payment, the call's that took place with Capitec Bank, including the WhatsApp chats.

Your response will be highly appreciated.

Regards Peggy