Capitec Bank - ***** case investigation

On the 27th Feb 2024 I opened a ***** case with Capitec. I kept following up with the Bank numerous times to get some sort of update or feedback on how my case was progressing and the response I kept getting from the Bank's consultants was "Kindly be advised that the issue is still being investigated. The department will contact you back as soon as the matter is resolved."

For the 1st time after opening my case in Feb, the Bank the sent me an email on the 25th Mar 2024 which stated "We’re mailing to let you know that unfortunately, the request to recover your funds was unsuccessful. In this instance it is best to report a civil case at court or open a ******** case at SAPS. We realise this is not the outcome you wanted. We appreciate your understanding that this matter is now closed."

This Capitec failed to explain to me how they reach the decsion/conclusion of my funds not being able to be recovered...What is even more suspicious is that the ***** case I opened implicates a Capitec Business Account that is de*****ing people of their money.l!!!