CG
Cynthia G

1 reviews | Active since Apr 2011

04 Jul 2023, 11:59

Capitec Bank Cares

I am new to this bank. As I have even expended my account to opening a funeral policy with them.

On the 1st July 2023 I buried my Aunt with so much ease as Capitec come through from me after only 1 follow-up regarding my claim.

Lesego the consultant who heard my frustration in my voice took liberty to push the claim processor from her side. She even asked to me to drop the call as she would ensure that someone attends to my call. With a few WhatsApp conversations my claim was paid out with no further hassles.

I thank you Capitec and I would be forever grateful as you understood my potion.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Jul 2023, 12:19
Official
Good day Client Thank you for taking time to acknowledge great service, it makes our jobs worthwhile. Kind regards Capitec Bank