1 reviews | Active since May 2016

24 May 2016, 12:06

Capitec Bank cards poor quality

<p>I received a new card from Capitec in March 2016 due to damage on the micro chip. This card was about 6 months old. Not my fault that it got damaged but I had to pay for a replacement. Today again the chip on the new card was damaged after little use and less that 3 months. Again I had to may.</p> <p>Is this poor quality cards acceptable to Capitecband the fact that we have to pay for it?</p> <p>I do not find it acceptable. If I had lost it I willbpay but NOT for poor quality on their side.</p> <p>I would like to know what Capitec is going to do about this?</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply27 May 2016, 11:54
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank