RC
Resha C
1 reviews | Active since Dec 2021
28 Dec 2021, 16:58
Capitec bank card swallowed ****
Dear Hellopeter I had tried withdrawing money from an ABSA atm at Parow Valley Spar. My Capitec bank card was swallowed by the ATM and shortly thereafter R2900 was withdrawn by someone else. I have reported the case to the Parow SAPS and to Capitec Bank, however I feel it is unacceptable to lose money like this , and not have it returned. The person who has received this money is on the CCTV footage. Please advise on the above as this money was really needed and now it is lost.
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Replies (2)
Capitec Bank's replyOfficial
28 Dec 2021, 17:00Good day Resha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2021, 17:00
Official
Good day Resha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
23 Feb 2022, 11:18Hi Resha
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply23 Feb 2022, 11:18
Official
Hi Resha
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank