Capitec Bank card is not working at Capitec ATMs but others

HELLO PETER #CAPITEC

My capitec card expired 2025 and already it's not working on your new ATMs, this is so inconveniencing, I have to use other banks (which cost me more) or retailers to withdraw money it's really disturbing, your own card is not working on your own ATM? where do you want me to withdraw my money if my card is not working to your ATMs? Please note that MY CARD IS NOT DAMAGED it's working very well in any other banks atm or retailers. My card picture attached.

I went to one of Capitec branches in Johannesburg CBD, one of their consultant went out with me to their ATMs, we tried 3 different ATMs, they all rejected my card. We tried the Old Mutual ATM which was close, successfully I withdrawn R3000 which I desired to withdrawn. All this was to prove that my card doesn't have problem. The consultant insisted for me to buy another card which will cost me R70 or so, I refused to do so as I also paid for my current card for service that will end in 2025. Then he advised to escalate the matter as he can't help me further. I tried other platform including Facebook, Email to communicate with them but no luck to solve this problem.

I write this complaint to seek for help. Capitec to programme their atms to be accessible to my current bank card as my card still valid or give me new card without me paying for it, even if the card is short dated to 2025. This matter might affect other customers if not already.

Hopefully this platform can help urgently as I am running on unpleasant situation here.

I am even thinking of canceling or close my account and join other bank that is in my mind. Shift my salary to it as I don't know where this problem can lead to deadly situation.

Concerned Capitec customer Mr Simphiwe Mfundisi