Capitec Bank Card division

I was retrenched 30 June 2019. I went to Waverley branch for outcome of policy, and was inform that polive was declined. Was told by them to made arrangrments for payment, wat I did immediately and the concultant cancelled the dt order. I paid my card every month, even more than the arrangement, also never try to used the card. November I went to the branch to reinstate the debit order for minimum payment. The consultant at Parkview branch phone card division and was told to send my new payslip and confirm employment then theh can remove the hold. Again was never informed that there is a hold on the account or any emails or calls from card division about the declined of the policy or statusses on card whatsoever. The prosedure of employment was done and still nobody came back to me with any answers. Went to the branch again and I was told that I have to settle the whole amount and apply again, what is totaly unacceptable to me.