Capitec Bank - Capitec Froze my Accounts without my consent and I cannot access my funds

I received a notice of ***** handling and accessing my TransUnion account and personal details (that is, violating the POPIA Act, June 2021 approved International Policy and being implemented by the Republic of South Africa and all entities within the country). This happened on Tuesday 29 March 2022, 23:19Hours.

On 30 March 2022, I tried to access my accounts, ALL my accounts were frozen by Capitec without notification or my consent.

On 31 March 2022, same problem was still continuing , as I could NOT ACCESS my bank accounts.

The two incidents, happened and I discovered when trying to pay my debt orders and stop order from the accounts.

01 April 2022, I visited Brackenfell Capitec Branch, where a Capitec Consultant told me, my accounts are blocked by Capitec Head Office, because they were instructed to do so by the Maintenance Court.

This action is *******, inappropriate and ******** to froze my accounts without my consent as I am not incriminating or under investigate, which I have not received any Legal or Sherriff handing over such Court Order. Until to date, I have not received any Court Order or handing over Maintenance Court Order by anyone.

If there was a Maintenance Court Order issued to me and I did not obey/ serve, the Court would have reminded me or contacted me directly to come to the Maintenance Court (i.e., as usual to other maintenance court orders for mediation before they can take action). Soooo, why this one? Why is this Court Order being processed differently? Is it because there is someone with a close relationship with the Complainant in the Court and all procedures are not followed?

I suggest that Capitec must conduct their own investigations and confirm with their client before they can block/ froze accounts without consent.

The complainant knows where I stay, knows where I work, and also has all my contact and address details if they want to serve me with the Lawyers/ Court Order before accessing my personal details without my consent.

I feel Capitec does not have rights to froze my accounts without my consent. Capitec has violated my human rights, oppressed me, abused me and large created inconvenience in my life that I was stuck and I did not do anything on my Bank Account to receive or use my money.

I have been frustrated since 30 March 2022 until to date as the Bank Account have been frozen and do not have any money to survive or life or pay my bills.....

I want know what happened and what steps, processes and procedures did Capitec followed to freeze my Bank Accounts? If the Springs Ekurhuleni Capitec Branch received the Maintenance Court Order to freeze my account, what steps did the Manager took before acting on that decisions? If this was discuss with the Regional Manager and what was the solution? If the Regional Manager has proof that they contacted me or called me or emailed me? I want each and every steps and proof as evidence that they followed the correct steps.

Capetic Springs does not have a right to block my Bank Accounts and I want all the people/ Consultants and Manager who acted on this matter to be brought on front.

I did not conduct any ***** or money laundry or ******* activities in my bank account.

Capitec does not have powers or rights to entertain Civil/ Societal Matter.