CAPITEC BANK, CAPE TOWN ADDERLEY STREET WORST CONSULTANT

I am really disappointed and hurt by the kind of service I received from a Capitec Bank consultant on the 24th of May 2022, at the Cape Town Adderley street branch.

I am only complaining today (31 May 2022) because I just come to realize that his service was far worse than what I thought.

I was assisted by a male on teller 4. I went to the branch to activate the app on my new phone. He acted as if he was doing me a favour. When I told him what I am there for he asked if I have data I said no, then he rudely rep**** by saying that is why the app is not working. I told him that I was using data when I attempted to activate the app then he just looked at me as if I am stupid. When I needed to put my fingerprint on the machine, he just pointed to the machine then I had to figure out what I need to do. Also when he was capturing my fingerprints I had to keep on looking out for the light so that I knew when to remove the finger because he was just not in a talking mood.

To make matters worse, I forgot my ID book at the branch, he didn’t even have the decency to call me to inform me of that. I wonder if I stayed far from Cape Town and I was just in town for that day, then it means that I was supposed to then travel to go collect my ID when he could’ve just called me on the very same day. Today as I was looking for my ID book I decided to hesitantly go check at the branch, where it was taken out and handed to me. I asked to speak to the manager there I was told that she is busy. I left my contact details for her to contact me, it has been over 2 hour since I have been waiting to be contacted.

I hope he will be called to order and be taken for a Customer Service refresher course and Treating Client Fairly training.